Privacy Policy

At The Oriental – Gangtok, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us—whether through our website, email, or during your stay at our hotel.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, phone number, email address, and mailing address.
• Booking details: Dates of stay, room preferences, and payment information.
• Identification: Government-issued ID, nationality, and date of birth (for check-in compliance).
• Digital information: IP address, browser type, device information, and site usage (via cookies).

2. How We Use Your Information

Your personal information is used for the following purposes:

• To confirm and manage your bookings.
• To improve your guest experience and offer personalized services.
• To send booking confirmations, updates, or important information related to your stay.
• To respond to inquiries or provide customer support.
• For internal business analysis and to improve our website and services.
• To comply with legal requirements or requests by authorities.

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience on our website. Cookies help us understand how you use our site, so we can tailor content and services accordingly. You can disable cookies through your browser settings, though some site features may not function properly as a result.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information:

• With trusted service providers who assist us in operations (e.g., payment gateways).
• If required by law, regulation, or legal process.
• To protect the rights, safety, or property of The Oriental, its staff, or guests.

5. Data Security

We implement appropriate physical, electronic, and managerial procedures to safeguard your information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of incorrect or incomplete data.
• Request deletion of your data, where applicable.
• Withdraw consent for marketing or communications at any time.

To exercise any of these rights, please contact us at info@orientalsikkim.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their respective privacy policies before sharing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us:

📞 +91 9083091000 / +91 9083092000
📧 info@orientalsikkim.com
🌐 www.orientalsikkim.com

Thank you for choosing The Oriental – Gangtok. Your privacy matters to us.