Terms and Conditions

Welcome to The Oriental – Gangtok. We are delighted to have you as our guest and look forward to making your stay memorable. To ensure clarity and transparency, please read the following terms and conditions carefully. By accessing our website or booking a stay with us, you agree to comply with the terms outlined below.

1. Reservations & Bookings

• All reservations are subject to availability and confirmation.
• Bookings can be made through our website, phone, or email.
• A valid government-issued ID is required at check-in for all guests.

2. Check-in and Check-out

• Check-in Time: 1:00 PM
• Check-out Time: 11:00 AM
• Early check-in or late check-out is subject to availability and may incur additional charges.

3. Payment Policy

• We accept payments via credit/debit cards, UPI, and bank transfers.
• A deposit or advance payment may be required to confirm your reservation.
• All bookings must be settled in full before or at the time of check-in.

4. Cancellation & Refund Policy

• Cancellations made 7 days or more before the check-in date will receive a full refund.
• Cancellations made within 7 days of the check-in date will incur a cancellation fee of one night’s stay.
• No-shows or same-day cancellations are non-refundable.
• Refunds, if applicable, will be processed within 7–10 business days.

5. Children & Extra Beds

• Children under 6 years of age can stay free with existing bedding.
• Extra beds or cribs are available upon request and subject to availability. Charges may apply.

6. Pets

• We regret to inform you that pets are not allowed on the premises.

7. Guest Conduct

• We maintain a peaceful and respectful environment. Guests are expected to behave responsibly and not disturb other guests or property.
• Any damage to hotel property will be charged to the guest responsible.

8. Privacy Policy

• We respect your privacy. Personal information collected during booking or check-in is used solely for processing reservations and improving guest experience.
• We do not share your information with third parties, except as required by law.

9. Liability

• The Oriental is not liable for loss, damage, or theft of guests’ personal belongings. We recommend using the in-room safe or front desk for valuables.
• We are not responsible for delays or cancellations due to natural disasters, road closures, or other events beyond our control.

10. Right to Refuse Service

• We reserve the right to refuse service to anyone engaging in inappropriate, unlawful, or disruptive behavior.

11. Contact Us

For any queries regarding these Terms and Conditions, please contact us at:
📞 +91 9083091000 / +91 9083092000
📧 info@orientalsikkim.com
🌐 www.orientalsikkim.com

Thank you for choosing The Oriental. We appreciate your cooperation and look forward to hosting you in the heart of the Himalayas.